Returns & Refunds Policy No Change of Mind Returns We do not offer returns or refunds for change of mind. Please choose carefully before purchasing. Australian Consumer Law Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. This includes products that are: Faulty or defective Not as described Unsafe Not fit for purpose Faulty or Incorrect Items If you believe your item is faulty or incorrect, please contact us within 7 days of receiving your order at sara@houseofsamara.com.au, and include: Your order number: A description of the issue: Photos (if applicable): We will assess the issue and advise the appropriate remedy in line with Australian Consumer Law.